If I Do Have A Warranty Related Problem With A Dealership, What Rights Do I Have?

If you have a vehicle warranty, it can give you an added layer of protection when you need repairs. Most warranties are issued by a dealer or manufacturer, and they cover certain repairs within a certain amount of time. Warranties can be valid for one year, three years, or they may expire once your car reaches a set number of miles driven. It’s important to note that a service contract is different from a standard warranty and offers additional coverage that you need to purchase separately. If you run into issues with your warranty at a dealership, it’s important to know your rights.

Claim Disputes

When you take your car in for repair under warranty and it’s denied, you will need to file what’s called a claim dispute. This dispute should clearly state exactly what happened along with the reason they’re telling you the claim is denied. Put everything in writing and make copies so you can refer to it later. Once you get a clear reason for why your claim was denied, all is not lost. You still might be able to reach a compromise that makes both sides happy.

Resolving Claims

Most car owners take their vehicle to the dealer if it’s still under warranty, but they may play hardball and tell you that certain things are not covered. If this happens, try to speak to the supervisor as soon as possible and explain your situation. If they still won’t help you, you might be able to contact your vehicle manufacturer directly and explain the problem. Manufacturers have a lot of pull with their dealers, and they could work on your behalf to make sure things are done right.

When All Else Fails

Determining whether or not the issue is worth fighting for is completely up to you. There are several organizations and programs that can help you with your automotive issues like your local attorney general’s office, the Federal Trade Commission, and other consumer programs in your state. These agencies are designed to enforce vehicle warranty laws and understand the nuances of warranty repair. Their goal is to ensure that you, the consumer, is getting treated fairly. If these organizations are unable to help you, and it’s worth the fight, you may want to take legal action. Just be sure that you have all of your information ready to present to a judge. Keep receipts and records of every time you spoke to the dealership.

While most dealers want to honor their warranties, there are instances where you can run into problems. Determine whether it’s worth it to fight for your coverage, or you may just need to take your vehicle elsewhere for repairs.

If you’d like to have an inspection or repair done on your vehicle, call MMW Repair in Marietta, Georgia at 770-214-4688 to schedule your appointment today.

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